PROUDLY CANADIAN owned & operated

  • What is a SafeStep permanent escape ladder?

    SafeStep Solutions installs a built-in emergency ladder that sits inside a discreet wall box under your window. During an emergency, the door opens and the ladder deploys instantly, providing a fast and safe way to exit your home.

  • Portable ladders are one time use, it is often forgotten in closets, too heavy for children, and difficult to set up during panic. No searching, no assembly, no wasted time.

    Our ladders are:

    • Always ready

    • Installed at every sleeping room window

    • Simple enough for a child or senior to use

  • Simply open the wall box, pull out the ladder, throw the ladder out the window and climb down. No complex setup, no buckles, and no heavy lifting - it's designed to deploy in seconds.

  • Yes. Our system was created so that a child can open and use it independently. We offer child-friendly demonstrations and training after installation if requested.

  • Yes. Although originally designed for fire safety, the ladder also provides a fast escape during:

    • Home invasion or break-ins

    • Earthquakes

    • Blocked doors or hallways

  • No. The ladder is stored in a minimal, sleek wall box that sits permanently under the window.

  • Our ladders are certified and engineered to hold up to 1000 lbs.

    All components are steel-based, fire-resistant, and weather-resistant.

    The steps are reinforced to prevent slips. The ladder’s prongs create a buffer space to help you easily climb down, preventing sway, or detachment.

  • Yes. Every occupied sleeping room requires an escape route. We install one ladder per room to ensure everyone has their own exit and can escape immediately without sharing a single ladder. (You still have the option to install under one window or multiple windows)

  • Installation typically takes 45–90 minutes per ladder, depending on wall type and room location.

  • Absolutely. We work with:

    • Residential homes

    • Townhomes & strata-managed properties

    • Daycare facilities

    • Schools

    • Commercial offices

  • Yes. Every installation includes:

    • Hands-on training

    • Safety walkthrough for kids and adults

    • Emergency plan guidance for each room

  • Yes. Safe Step ladders include a lifetime manufacturer warranty plus our 2-year installation guarantee. (terms and conditions apply)

  • Just contact us. We offer free in-home assessments and will measure your windows, discuss safety options, and provide a personalized quote.

Frequently asked questions.

FAQ

Contact us.

We’d love to hear from you!

Book your free home safety consultation today — because when it comes to your family’s safety, there’s no such thing as being too prepared.

info@safestepsolutions.ca

(604) 670-6668

Proudly serving Vancouver Lower Mainland
and surrounding areas!

More questions?